Vendor Selection System in the System Integration Company PT. VISINIAGA in Surabaya using the Analytic Hierarchy Process (AHP) Method
DOI:
https://doi.org/10.12695/jmt.2026.25.1.1Keywords:
ICT, AHP, System Integration, Efficiency, Structured DecisionsAbstract
Abstract. This study aims to identify criteria for selecting system integrator vendors for PT. Visiniaga. Theoretically, the study contributes by adapting AHP to the ICT system integration context, offering a structured evaluation approach that aligns with project-specific requirements in ICT industry. Practically, the AHP-based model supports improved decision-making, reduces subjectivity, and enhances transparency and consistency in vendor selection to identify the best vendors, essential in competitive ICT markets. The samples for this study are PT Visiniaga vendor subcontractors for a period of 1 year in 2023. The AHP method is a structured decision-making approach that uses pairwise comparisons of weighted criteria and sub-criteria based on weighted criteria to derive priority weights for criteria and sub-criteria, assigning relative importance based on expert judgment from owner PT. Visiniaga and ensuring consistency through calculating a Consistency Ratio (CR). The key criteria identified include Price, Service Quality, Timeliness of Installation, and Support, with Price being the most influential factor, accounting for 58.5% of the total weight. AHP is important to be more efficient to get competitive in intense industrial competition.
Keywords: ICT, AHP, system integration, efficiency, structured decisions
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