Vol. 23 No. 1 (2024)

Articles

• The Effect of Service Recovery on Customer Satisfaction, eWOM, and Repurchase Intention in the Online Travel Agent (OTA) Industry in Indonesia with Service Failure Severity as Moderator

  Leilani Gani ⁽¹⁾, Lie Fonda ⁽²⁾, Singgih Hadi Prasetyo ⁽³⁾, Willy Gunadi ⁽⁴⁾

  (1) Faculty of Management, Bina Nusantara University, Jakarta, Indonesia ,

  (2) Faculty of Management, Bina Nusantara University, Jakarta, Indonesia ,

  (3) Faculty of Management, Bina Nusantara University, Jakarta, Indonesia ,

  (4) Faculty of Management, Bina Nusantara University, Jakarta, Indonesia

  1-18

  • PDF

  DOI : 10.12695/jmt.2024.23.1.1

  Abstract View : 558

  PDF downloads: 414
• Influence of E-Wom, Innovation, E-Trust, and Website Attractiveness on Purchase Decision

  EfA Wakhidatus Solikhah ⁽¹⁾, Askar Garad ⁽²⁾

  (1) Fakultas Ekonomi dan Bisnis, Universitas Ahmad Dahlan, Yogyakarta, Indonesia ,

  (2) Faculty of Managerial and Financial Sciences, University of Saba Region, Marib Province,Yemen, Yemen

  19-37

  • PDF

  DOI : 10.12695/jmt.2024.23.1.2

  Abstract View : 634

  PDF downloads: 478
• Examining The Impact of Customer Satisfaction and Brand Image toward Consumer Loyalty on Bank Syariah Indonesia

  Fitri Ayu Nofirda ⁽¹⁾, Perengki Susanto ⁽²⁾

  (1) Program Studi Manajemen, Universitas Muhammadiyah Riau, Riau, Indonesia ,

  (2) Fakultas Ekonomi dan Bisnis, Universitas Negeri Padang, Padang, Indonesia

  38-47

  • PDF

  DOI : 10.12695/jmt.2024.23.1.3

  Abstract View : 425

  PDF downloads: 395
• Sharia Property Business Development Strategy (Case Study: Tasnim Property)

  Sofyan Ahmadi Tambunan ⁽¹⁾, Idqan Fahmi ⁽²⁾, Sri Hartono ⁽³⁾

  (1) School of Business, Institut Pertanian Bogor, Bogor, Indonesia ,

  (2) School of Business, Institut Pertanian Bogor, Bogor, Indonesia ,

  (3) Magister Management, Mercu Buana University, Jakarta, Indonesia

  48-75

  • PDF

  DOI : 10.12695/jmt.2024.23.1.4

  Abstract View : 338

  PDF downloads: 234
• Operational Cost Efficiency and Profitability Effects on Companies Distribution Stock Prices During Covid-19

  Raden Aditya Kristamtomo Putra ⁽¹⁾, Satria Fadil Persada ⁽²⁾, Riesta Devi Kumalasari ⁽³⁾, Ajeng Mira Herdina ⁽⁴⁾, Mufida Sekardhani ⁽⁵⁾, Mohammad Razif ⁽⁶⁾

  (1) Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, Indonesia ,

  (2) Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, Indonesia ,

  (3) Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, Indonesia ,

  (4) Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, Indonesia ,

  (5) Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, Indonesia ,

  (6) Environmental Engineering Department, Institut Teknologi Adhi Tama Surabaya, Surabaya, Indonesia

  76-90

  • PDF

  DOI : 10.12695/jmt.2024.23.1.5

  Abstract View : 676

  PDF downloads: 382