The Influence of Work Motivation and Organizational Citizenship Behavior on Employee Performance in The Rural Bank (BPR) in Bali, Indonesia

Authors

  • Ni Kadek Suryani Institut Desain dan Bisnis Bali, Bali, Indonesia
  • Wayan Gede Supartha Faculty of Economics and Business, Udayana University, Bali, Indonesia
  • Amrita Nugraheni Saraswaty Faculty of Economics and Business, Udayana University, Bali, Indonesia
  • Luh Ade Calista Sandy Wendikasari Institut Desain dan Bisnis Bali, Bali, Indonesia

DOI:

https://doi.org/10.12695/jmt.2025.24.1.4

Keywords:

Employee performance, Organizational citizenship behavior, Work motivation

Abstract

Abstract. The aims of this study is to examine the antecedents of rural bank (BPR) employees' performance in Bali province, Indonesia. Data collected through the use of the questionnaire. Research respondents were 65 people from all BPR Operational Section Heads who used it as a saturated sample. The SEM PLS analysis was performed to investigate the variables of employees motivation, organizational citizenship behaviour (OCB), and employee productivity. The result of the analysis showed that all hypotheses tested were significantly positively related. Through this study, it can conclude that employee performance in the banking sector supported by work motivation and OCB. These indicate the performance of BPR employees. It is necessary to strengthen the variable of work motivation and the OCB itself. Mediation study revealed that the OCB variable mediated the influence of job motivation on employee performance in a positive and significant manner. These suggest that while motivation for working and OCB grows, employee productivity in BPRs in Badung Regency and the city of Denpasar, Bali correspondingly increases.

Keywords: Employee performance, organizational citizenship behavior, work motivation

Downloads

Download data is not yet available.

References

Adamma, O. N., Ekwutosim, O. P., & Unamba, E. C. (2018). Influence of Extrinsic and Intrinsic Motivation on Pupils Academic Performance in Mathematics. Online Submission, 2(2), 52-59.

Azar, M., & Shafighi, A. A. (2013). The effect of work motivation on employees’ job performance (Case study: Employees of Isfahan Islamic revolution housing foundation). International Journal of Academic Research in Business and Social Sciences, 3(9), 432–445.

Dharma, Y. (2018). The effect of work motivation on the employee performance with organization citizenship behavior as intervening variable at Bank Aceh Syariah. In Proceedings of MICoMS 2017 (Vol. 1, pp. 7-12). Emerald Publishing Limited. https://www.emerald.com/insight/content/doi/10.1108/978-1-78756-793-1-00065/full/html

Ghanbari, S., & Eskandari, A. (2014). Organizational climate, job motivation and organizational citizenship behavior. International Journal of Management Perspective, 1(3), 1–14.

Hair, J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). Multivariate data analysis (7th ed.). Pearson Prentice Hall.

Hanafi, A., Soebyakto, B. B., & Afriyanti, M. (2018). The effect of Organizational Citizenship Behavior (OCB) and Quality of Work Life (QWL) on the employee work performance with motivation as an intervening variables at industrial affairs of South Sumatera province. International Journal of Scientific Research and Management (IJSRM), 6(09), 676-685. https://pdfs.semanticscholar.org/32f1/fabb5e72485099d3a73a650f545927487229.pdf

Harwiki, W. (2013). The influence of servant leadership on organization culture, organizational commitment, organizational citizenship behavior and employees’ performance (study of outstanding cooperatives in East Java Province, Indonesia). Journal of Economics and Behavioral Studies, 5(12), 876–885. https://doi.org/10.22610/jebs.v5i12.460

Kumar, K., Bakhshi, A., & Rani, E. (2009). Linking the big five personality domains to organizational citizenship behavior. International Journal of Psychological Studies, 1(2), 73–81. https://doi.org/10.5539/ijps.v1n2p73

Luthans, F. (2011). Organizational behavior: An evidence-based approach (12th ed.). McGraw-Hill Companies.

Margahana, H., Haryono, S., & Muftasa, Z. (2018). The Effects of Job Motivation and Job Satisfaction Toward Organizational Citizenship Behavior (OCB) and Its Impact on Job Performance of Paramedical Community Health Centers in the City of Bandar Lampung. Journal of Resources Development and Managemen, 46, 1-10. https://core.ac.uk/download/pdf/234696626.pdf

Moradi, M. (2015). Modeling the relationship between work motivation and employees’ organizational citizenship behaviors of youth and sport offices in Chaharmahal and Bakhtiari Province. European Journal of Physical Education and Sport, 7(1), 59–67. https://doi.org/10.13187/ejpe.2015.7.59

Mushtaq, K., Ahmed, M. A., & Warraich, S. U. (2014). A study on job satisfaction, motivation and organizational citizenship behavior. International Journal of Management Sciences and Business Research, 3(11), 1–12. https://doi.org/10.5281/zenodo.3457767

Nabi, M. N., Islam, Md. M., Dip, T. M., & Hossain, Md. A. A. (2017). Impact of motivation on employee performances: A case study of Karmasangsthan bank limited, Bangladesh. Arabian Journal of Business and Management Review, 7, 293.

Nusa Bali. (2020). Puluhan hotel rumahkan karyawan [Dozens of hotels lay off employees]. https://www.nusabali.com/berita/70988/puluhan-hotel-rumahkan-karyawan

Rastgar, A. A., Firuzjaeyan, A., & Firuzjaeyan, M. (2014). A survey of the impact of perceived organizational support on organizational citizenship behavior with mediating role of affective commitment (Case study: Shafa Private Hospital of Sari City). International Journal of Economy, Management and Social Sciences, 3(12), 810–815.

Robbins, S. P., & Judge, T. A. (2014). Organizational behavior (16th ed.). Pearson.

Saeedy, S., & Rastgar, A. A. (2015). Study of the role of personality factors in organizational citizenship behaviors. Trends Journal of Sciences Research, 2(2), 50-55.

Serim, H., Demirbağ, O., & Yozgat, U. (2014). The effects of employees’ perceptions of competency models on employability outcomes and organizational citizenship behavior and the moderating role of social exchange in this effect. Procedia - Social and Behavioral Sciences, 150, 1101–1110.

Shweta, S., & Jha, S. (2009). Determinants of organizational citizenship behaviour: A review of literature. Journal of Management and Public Policy, 1(2), 27–36.

Sumantara, K., Suryani, K., Widnyana, I. W., Menes, C. C., Sutrisna, I. B. P., Oktariana, O., & Dana, R. S. (2019). SWOT anaysis of village owned enterprises (BUMDES) trading business of “Ayu Bagia” goods in Baha Village – Kecamatan Mengwi, Badung District – Bali. International Journal of Sustainability, Education and Global Creative Economic (IJSEGCE), 2(1), 15–20. https://doi.org/10.1234/ijsegce.v2i1.51

Suryani, N. K., Yoga, G. A. D. M., & Sugianingrat, I. A. P. W. (2018). Impact of human resources management practice on employee satisfaction and customer satisfaction (case study SMEs in Bali, Indonesia). International Journal of Sustainability, Education and Global Creative Economic (IJSEGCE), 1(1), 56–62. https://doi.org/10.1234/ijsegce.v1i1.16

Tai, C.C. L., Chang, C.-M., Hong, J.-Y., & Chen, L.-C. (2012). Alternative models for the relationship among leadership, organizational citizenship behavior, and performance: A study of new product development teams in Taiwan. Procedia - Social and Behavioral Sciences, 57, 511–517. https://doi.org/10.1016/j.sbspro.2012.09.1218

Tan, T. H., & Waheed, A. (2011). Herzberg’s motivation-hygiene theory and job satisfaction in the malaysian retail sector: The mediating effect of love of money. Asian Academy of Management Journal, 6(1), 73–94.

Tan, Y. H., Mansor, N. N. A., & Tat, H. H. (2014). Role of OCB and demographic factors in the relationship of motivation and employee performance. Intangible Capital, 10(3), 425–447. https://doi.org/10.3926/ic.435

Tokay, Ö., & Eyupoglu, S. Z. (2018). Employee perceptions of organisational democracy and its influence on organisational citizenship behaviour. South African Journal of Business Management, 49 (1), a397. https://doi.org/10.4102/sajbm.v49i1.397

Widarko, A., & Anwarodin, M. K. (2022). Work motivation and organizational culture on work performance: Organizational citizenship behavior (OCB) as mediating variable. Golden Ratio of Human Resource Management, 2(2), 123-138. https://goldenratio.id/index.php/grhrm/article/view/207.

Downloads

Submitted

2024-04-06

Accepted

2025-04-30

Published

2025-05-04

How to Cite

Suryani, N. K., Supartha, W. G., Saraswaty, A. N., & Wendikasari, L. A. C. S. (2025). The Influence of Work Motivation and Organizational Citizenship Behavior on Employee Performance in The Rural Bank (BPR) in Bali, Indonesia. Jurnal Manajemen Teknologi, 24(1), 46–58. https://doi.org/10.12695/jmt.2025.24.1.4

Issue

Section

Articles