A Hybrid KB-AHP-GAP Analysis for The Performance Measurement System in A Manufacturing Environment. Part 2: The Detailed PMS System
Abstract
This paper presents on designing and managing performance of a manufacturing unit from the corporate level to the shop floor level. A Hybrid Knowledge Based (KB) Analytic Hierarchy Process (AHP) Gauging Absence of Pre-requisite (GAP) analysis of Performance Measurement System (PMS) Model is developed that considers five levels of company performance: Business Perspective, Customers Perspective, Manufacturing Competitive Priorities Perspective, Internal Process Perspective, and Resources & Method Availability Perspective. The research validation was confined to four industry sectors: aircraft component manufacturing, electronics manufacturing, computer and office equipment manufacturing and telecommunication product manufacturing. The results of the validation exercise indicate that the present Hybrid PMS Model is suitable decision-making tool to assist the practitioners of PMS and provides consistent and detailed results.
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Keywords:Â Performance Measurement System, Knowledge Based, Analytic Hierarchy Process, GAP Analysis, Manufacturing
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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Copyright @2023. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium.