IM Effectiveness and Reliability to Employee's Performance in Universities in Pekanbaru
DOI:
https://doi.org/10.12695/jmt.2019.18.1.5Keywords:
Instant Messaging, effectiveness, University, employee, performanceAbstract
Abstract. In educational institutions such as universities, use of the smartphones, especially the Instant Messaging (IM) application, allowing employees, including lecturers are able to communicate and share the information anytime and anywhere. This research discussed how IM effectiveness and reliability in increasing employee's performance. The used outcome regression analysis indicated that based on IM effectiveness and reliability, employee's performance increased by using IM assistance in their working activities. The outcome is expected to provide an overview and understanding of the importance in using technology such as IM in increasing employee performance in universities in Pekanbaru.
Keywords: Instant messaging, effectiveness, universities, employee, performance.
Abstrak. Pada lembaga pendidikan seperti Universitas, penggunaan smartphone terutama aplikasi Instant Messanging (IM) memungkinkan antar karyawan, termasuk dosen untuk dapat berkomunikasi dan berbagi informasi kapan saja dan di mana saja. Dalam penelitian ini dibahas bagaimana efektivitas dan kehandalan IM dalam meningkatkan kinerja karyawan. Hasil analisis regresi yang digunakan menunjukkan bahwa berdasarkan efektifitas dan kehandalan IM, kinerja karyawan mengalami peningkatan dengan menggunakan bantuan IM dalam bekerja. Hasil penelitian ini diharapkan dapat memberikan gambaran dan pemahaman akan pentingnya penggunaan teknologi seperti IM dalam meningkatkan kinerja karyawan pada Universitas di Pekanbaru.
Kata kunci: Pesan instan, keefektifan, universitas, karyawan, kinerja.
Downloads
References
Anandarajan, M., Zaman, M., Dai, Q., & Arinze, B. (2010). Generation Y adoption of instant messaging: An examination of the impact of social usefulness and media richness on use richness. IEEE Transactions on Professional Communication, 53(2), 132–143. Doi:10.1109/TPC.2010.2046082.
APJII. (2017). Penetrasi & Perilaku pengguna internet Indonesia 2017. Asosiasi Penyelenggara Jasa Internet Indonesia.
Barhoumi, C. (2015). The effectiveness of WhatsApp mobile learning activities guided by Activity Theory on Students' Knowledge Management. Contemporary Educational Technology, 6(3), 221–238. Doi:10.18311/mvpjms/2017/v4i1/8454
Baruah, T. (2012). Effectiveness of social media as a tool of communication and its potential for technology enabled connections: A micro-level study. International Journal of Scientific and Research Publication, 2(5), 1–10.
Bettis, R., Gambardella, A., Helfat, C., & Mitchell, W. (2014). Quantitative empirical analysis in strategic management. Strategic Management Journal, 35(7), 949–953.
Cavazotte, F., Heloisa Lemos, A., & Villadsen, K. (2014). Corporate smart phones: Professionals' conscious engagement in escalating work connectivity. New Technology, Work and Employment, 29(1), 72–87. Doi:10.1111/ntwe.12022
Chatterjee, S., & Hadi, A. S. (2015). Regression analysis by example. John Wiley & Sons, Inc.
Chory, R. M., Vela, L. E., & Avtgis, T. A. (2016). Organizational surveillance of computer-mediated workplace communication: employee privacy concerns and responses. Employee Responsibilities and Rights Journal, 28(1), 23–43. Doi:10.1007/s10672-015-9267-4
Church, K., & de Oliveira, R. (2013). What's up with whatsapp?: comparing mobile instant messaging behaviors with traditional SMS. 15th International Conference on Human-Computer Interaction with Mobile Devices and Services (MobileHCI'13), 352–361. Doi:10.1145/2493190.2493225
D'Urso, S. C., & Pierce, K. M. (2009). Connected to the organization: a survey of communication technologies in the modern organizational landscape. Communication Research Reports, 26(1), 75–81. Doi: 10.1080/08824090802637098
Darics, E. (2014). The Blurring boundaries between synchronicity and asynchronicity. International Journal of Business Communication, 51(4), 337–358. Doi:10.1177/2329488414525440
Hartati, S., & Arisandi, D. (2017). The role of instant messanging on the effectiveness of lecturer's performance at the universitas abdurrab. people: International Journal of Social Sciences, 3(3). Doi:10.20319/pijss.2017.33.319326
Hartati, S., Rahmalina, W., & Arisandi, D. (2018). The use of instant messaging by employees at college in pekanbaru. people: International Journal of Social Sciences, 4(2), 1337–1346. Doi: 10.20319/pijss.2018.42.13371346.
Hsieh, S. H., & Tseng, T. H. (2017). Playfulness in mobile instant messaging: Examining the influence of emoticons and text messaging on social interaction. Computers in Human Behavior, 69, 405–414. Doi:10.1016/j.chb.2016.12.052
Jiang, D. Y., Lin, Y. C., & Lin, L. C. (2011). Business Moral Values of Supervisors and Subordinates and Their Effect on Employee Effectiveness. Journal of Business Ethics, 100(2), 239–252. Doi:10.1007/s10551-010-0678-8
Kallionpää, S. (2017). Flawless devices, faulty users: Finnish young adults' representations of smartphone usage. Aalto University.
Karapanos, E., Teixeira, P., & Gouveia, R. (2016). Need fulfillment and experiences on social media: A case on Facebook and WhatsApp. Computers in Human Behavior, 55, 888–897. Doi: 10.1016/j.chb.2015.10.015
Korunka, C., & Hoonakker, P. (2014). The Future of ICT and Quality of Working Life: Challenges, Benefits, and Risks BT - The Impact of ICT on Quality of Working Life. In C. Korunka & P. Hoonakker (Eds.) (pp. 205–219). Dordrecht: Springer Netherlands. Doi:10.1007/978-94-017-8854-0_13
Kum, F. D., Cowden, R., & Karodia, A. M. (2014). the Impact of Training and Development on Employee Performance: a Case Study of Escon Consulting. Singaporean Journal of Business Economics and Management Studies, 3(3), 72–105. Doi: 10.4236/jhrss.2015.34025.
Lebbon, A. R., & Sigurjónsson, J. G. (2016). Debunking the instant messaging myth? International Journal of Information Management, 36(3), 433–440. Doi:10.1016/j.ijinfomgt.2016.02.003
Martin, W. E., & Bridgmon, K. D. (2012). Quantitative and Statistical Research Methods: From Hypothesis to Results. John Wiley & Sons.
Montag, C., Błaszkiewicz, K., Sariyska, R., Lachmann, B., Andone, I., Trendafilov, B., … Markowetz, A. (2015). Smartphone usage in the 21st century: Who is active on WhatsApp? BMC Research Notes, 8(1), 4–9. Doi: 10.1186/s13104-015-1280-z
Ogara, S. O., Koh, C. E., & Prybutok, V. R. (2014). Investigating factors affecting social presence and user satisfaction with Mobile Instant Messaging. Computers in Human Behavior, 36, 453–459. Doi: 10.1016/j.chb.2014.03.064.
Pazos, P., Chung, J. M., & Micari, M. (2013). Instant Messaging as a Task-Support Tool in Information Technology Organizations. Journal of Business Communication, 50(1), 68–86. Doi: 10.1177/0021943612465181
Ruck, K., & Welch, M. (2012). Valuing internal communication; management and employee perspectives. Public Relations Review, 38(2), 294–302. Doi: 10.1016/j.pubrev.2011.12.016
Sahami Shirazi, A., Henze, N., Dingler, T., Pielot, M., Weber, D., & Schmidt, A. (2014). Large-scale assessment of mobile notifications. In Proceedings of the 32nd annual ACM conference on Human factors in computing systems - CHI '14 (pp. 3055–3064). Doi: 10.1145/2556288.2557189.
Sarker, S., Sarker, S., Xiao, X., Ahuja, M., Sarkar, S., Sarker, X., & Xiao, M. A. ". (2012). Managing employees' use of mobile technologies to minimize work-life balance impacts original publication information. MIS Quarterly Executive, 11(4), 143–157.
Schrittwieser, S., Frühwirt, P., Kieseberg, P., Leithner, M., Mulazzani, M., Huber, M., & Weippl, E. (2012). Guess who's texting you? evaluating the security of smartphone messaging applications. In Proceedings of the 19th annual symposium on network and distributed system security (p. 9). https://doi.org/http://www.internetsociety.org/sites/default/files/07_1.pdf
Sheer, V. C., & Rice, R. E. (2017). Mobile instant messaging use and social capital: Direct and indirect associations with employee outcomes. Information and Management, 54(1), 90–102. Doi: 10.1016/j.im.2016.04.001
Srithongrung, A. (2011). The causal relationships among transformational leadership, organizational commitment, and employee effectiveness. International Journal of Public Administration, 34(6), 376–388. Doi: 10.1080/01900692.2011.569917
Sugiyono. (1999). Metode penelitian bisnis. Alfabeta. Retrieved from https://books.google.co.id/books?id=sDmxAQAACAAJ
Tang, Y., & Hew, K. F. (2017). Is mobile instant messaging (MIM) useful in education? Examining its technological, pedagogical, and social affordances. Educational Research Review, 21(Mim), 85–104. Doi: 10.1016/j.edurev.2017.05.001
Downloads
Submitted
Accepted
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Copyright @2023. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium.
