Pengaruh Knowledge Infrastructure Capability dan Knowledge Process Capability terhadap Product Innovation dan Firm Performance
DOI:
https://doi.org/10.12695/jmt.2018.17.3.4Keywords:
knowledge infrastructure capabilities, knowledge process capability, product innovation, Manufacturing PerformanceAbstract
Abtraksi. Manajemen pengetahuan sebagai sumber utama daya saing sangat diperlukan untuk kelangsungan hidup perusahaan dan pengembangan bisnis. Oleh karena itu, manajemen pengetahuan telah menjadi salah satu agenda terdepan di banyak perusahaan untuk dikembangkan dan dipraktekkan. Manajemen pengetahuan dianggap sebagai strategi bersaing yang bisa memberi banyak keuntungan bagi perusahaan. Dengan menerapkan manajemen pengetahuan yang baik maka organisasi akan menjadi organisasi pembelajar yang mampu beradaptasi dalam perubahan melalui inovasi berkelanjutan. Inovasi adalah hasil cerdas pengetahuan sebagai sumber keunggulan bersaing perusahaan. Saling kait antara knowledge management, inovasi dan kinerja perusahaan seakan menjadi bahan kajian yang tidak pernah berhenti untuk diteliti. Penelitian ini mengkaji bagaimana pengaruh knowledge infrastructure capability dan knowledge process capability terhadap inovasi produk serta dampaknya pada kinerja perusahaan. Sampel penelitian adalah perusahaan sektor manufaktur dan perusahaan jasa sebanyak 200 perusahaan. Pengujian hipotesis menggunakan structural equation modeling berbasis partial least square. Hasil penelitian menunjukkan bahwa ada pengaruh positif signifikan antara knowledge infrastructure capability terhadap knowledge process capability. Knowledge infrastructure capability dan knowledge process capability keduanya juga berpengaruh terhadap inovasi produk dan kinerja perusahaan. Hasil Penelitian juga menegaskan bahwa ada pengaruh yang positif siknifikan antara inovasi produk terhadap kinerja perusahaan.
Kata Kunci: Knowledge infrastructure capabilities, knowledge process capability, product innovation, knowledge process capability, Firm Performance
Abstract. Knowledge management as a significant source of competitiveness is indispensable for enterprise survival and business development. Therefore, knowledge management has become one of the leading agendas in many companies to develop and put into practice. Knowledge management is considered a competitive strategy that can bring many benefits to the company. By applying proper knowledge management, the organization will become a learning organization capable of adapting to change through continuous innovation. Innovation is the result of in-depth knowledge as a source of competitive advantage of the company. The interconnection between knowledge management, innovation and manufacturing performance seemed to be a study material that never stopped to be studied. This study examines how the impact of knowledge infrastructure capability and knowledge process capability on product innovation and its effect on firm performance. The sample of research is manufacturing and services company as many as 200 companies. Hypothesis testing using structural equation modeling based on partial least square. The results showed that there is a significant positive effect on knowledge infrastructure capability to knowledge process capability. Knowledge infrastructure capability and knowledge process capability have an impact on product innovation and firm performance. The results also confirm that there is a significant positive effect of product innovation on firm performance.
Keywords: Knowledge infrastructur capabilities, knowledge process capability, product innovation, knowledge process capability, Firm Performance
Downloads
References
Ambrosini, V. & Bowman, C. (2009). What are dynamic capabilities and are they a useful construct in strategic management?. International Journal of Management Reviews, 11(1), 29-49.
Andrew, L.S.G. (2005). Harnessing knowledge for innovation: an integrated management framework. Journal of Knowledge Management, 9(4), 6-18.
Annette M. Mills & Trevor A. Smith. (2011). Knowledge management and organizational performance: a decomposed view. Journal of Knowledge Management, 15(1), 156-171,
Aujirapongpan, S., Vadhanasindhu, P., Chandrachai, A. & Cooparat P. (2010). Indicators of knowledge management capability for KM effectiveness. The Journal of Information and Knowledge Management Systems, 40(2), 183-203.
Bhatt, G., Gupta, J.N.D. & Kitchens, F. (2005). An exploratory study of groupware use in the knowledge management process. Journal of Enterprise Information Management, 18(1/2), 28-46.
Byukusenge, E., Munene, J., & Orobia, L. (2016). Knowledge Management and Business Performance: Mediating Effect of Innovation. Journal of Business and Management Sciences, Vol. 4, 2016, Pages 82-92, 4(4), 82–92. https://doi.org/10.12691/JBMS-4-4-2
Cha, H.S., Pingry, D.E. & Thatcher, M.E. (2008). Managing the knowledge supply chain: an organizational learning model of information technology offshore outsourcing. MIS Quarterly, 32(2), 281-306.
Chesbrough, H.W. (2003). Open Innovation: The New Imperative for Creating and Profiting from Technology. Harvard Business Press, Boston: MA.
Corso, M., Martini, A., Paolucci, E. & Pellegrini, L. (2001). Knowledge management in product innovation: an interpretative review. International Journal of Management Reviews, (3) 341–352. doi:10.1111/1468-2370.00072
Coulson-Thomas, C. (2004). The knowledge entrepreneurship challenge: Moving on from knowledge sharing to knowledge creation and exploitation. The Learning Organization, (11), 84–93. doi:10.1108/09696470410515742
Darroch, J. (2005). Knowledge management, innovation and firm performance. Journal of Knowledge Management, 9, 101–115. doi:10.1108/13673270510602809
Davenport, T.H., De Long, D. & Beers, M.C. (1998). Successful knowledge management projects. Sloan Management Review, 39(2), 43-57.
De Luca, L. M., & Atuahene-Gima, K. (2007). Market knowledge dimensions and cross-functional collaboration: Examining the different routes to product innovation performance. Journal of Marketing, 71(1), 95–112.
du Plessis, M. (2007). The role of knowledge management in innovation. Journal of Knowledge Management, 11, 20–29. doi:10.1108/13673270710762684
Durst, S., & Edvardsson, I. R. (2012). Knowledge management in SMEs: A literature review. Journal of Knowledge Management, 16, 879–903. doi:10.1108/13673271211276173
Fan, Z.P., Feng, Bo, Sun, Y.H. & Ou, W. (2009). Evaluating knowledge management capability of organizations: a fuzzy linguistic method. Expert Systems with Applications. 36(2), 3346-3354.
Foret, Jerad A., Steen, John & Verreyrute. Martie-Louise (2014). How environmental regulations affect innovation in the Australian oil and gas industry: going beyond the Porter Hypothesis. Journal of Cleaner Production, 84, 204-213.
Gardner, H.K., Gino, F. & Staats, B.R. (2012). Dynamically integrating knowledge in teams: transforming resources into performance. Academy of Management Journal, 55(4), 988-1022.
Gholami, M. H., Asli, M. N., Nazari-Shirkouhi, S., & Noruzy, A. (2013). Investigating the influence of knowledge management practices on organizational performance: An empirical study. Acta Polytechnica Hungarica, 10, 205–216.
Gold, A.H., Malhotra, A. & Segars, A.H. (2001). Knowledge management: an organizational capabilities perspective, Journal of Management Information Systems, 18(1), 185-214.
Hidalgo, A. & Albors, J. (2008). Innovation management techniques and tools: a review from theory and practice. R&D Management, 38(2), 113-127.
Huang, J. W., & Li, Y. H. (2009). The mediating effect of knowledge management on social interaction and innovation performance. International Journal of Manpower, 30, 285–301. doi:10.1108/01437720910956772
Hussain, I., Xiaoyu, Y. U., Si, L. W. S., & Ahmed, S. (2011). Organizational knowledge management capabilities and knowledge management success (KMS) in small and medium enterprises (SMEs). African Journal of Business Management, 5, 8971–8979.
Khurum, Mahvish, Fricker, Samuel and Gorschek, Tony (2015). The contextual nature of innovation- An empirical investigation of three software intensive products. Lnfonnalion and Software Technology, 57, 595-613.
Kuhn, J. S., & Marisck, V. J. (2010). Action learning for strategic innovation in mature organizations: Key cognitive, design and contextual considerations. Action Learning: Research and Practice, 2, 27–48.
Landry, R., N. Amara & M. Lamari (2002). Does Social Capital Determine Innovation? To What Extent? Technological Forecasting and Social Change, 69 (7), 681-701.
Lane, P.J., Salk, J.E. & Lyles, M.A. (2001). Absorptive capacity, learning, and performance in international joint ventures. Strategic Management Journal, 22(12), 1139-61.
Lee, D. & Steen, E.V.D. (2010). Managing know-how. Management Science, 56(2), 270-85.
Lee, H. & Choi, B. (2003). Knowledge management enablers, processes, and organizational performance: an integrative view and empirical examination. Journal of Management Information Systems, 20(1), 179-228.
Liu, P.L., Chen, W.C. & Tsai, C.H. (2005). An empirical study on the correlation between the knowledge management method and new product development strategy on product performance in Taiwan's industries. Technovation, 25(7), 637-44.
Liu, Y., & Abdalla, A. N. (2013). Evaluating the managerial behavior of managing knowledge in Chinese SMEs. Information Technology and Management, 14, 159–165. doi:10.1007/s10799-013-0157-x
Marsh, S.J. & Stock, G.N. (2003). Building dynamic capabilities in new product development through intertemporal integration. Journal of Product Innovation Management, 20(2), 136-148.
Martina E. Greiner, Tilo Bohmann & Helmut Krcmar. (2007). A strategy for knowledge management. Journal Of Knowledge Management, 11(6), 3-15.
Miles, R.E., Miles, G., Snow, C.C., Blomqvist, K. & Rocha, H. (2009). The I-form organization. California Management Review, 51(4), 61-76.
Nooteboom, B. (2000). Learning and Innovation in Organizations and Economies. Oxford University Press, New York: NY.
Prieto, I.M. & Easterby-Smith, M. (2006). Dynamic capabilities and the role of organizational knowledge: an exploration. European Journal of Information Systems, 15(5), 500-510.
Rahman, Mohd Nizam Ab, Doroodian, Mahmood, Kamarulzaman, Yusniza & Muhamad. Norhamidi. (2015). Designing and Validating a Model for Measuring Sustainability of Overall Innovation Capability of Small and Medium-Sized Enterprises. Sustainability, 7, 537-562. doi:10.3390/su7010537
Riege, A. (2007). Actions to overcome knowledge transfer barriers in MNCs. Journal of Knowledge Management, 11, 48–67. doi:10.1108/13673270710728231
Sangjae Lee, Byung Gon Kim & Hoyal Kim. (2012). An integrated view of knowledge management for performance, Journal of Knowledge Management, 16(2), 183-203.
Scherer, E. (2000). The knowledge network: knowledge generation during implementation of application software packages. Journal of Enterprise Information Management, 13(4), 210-217.
Soo, C., Devinney, T., Midgley, D. & Deering, A. (2002). Knowledge management: philosophy, processes and pitfalls. California Management Review, 44(4), 129-150.
Zheng, S., Zhang, W., Wu, X & Du, J. (2011). Knowledge-based dynamic capabilities and innovation in networked environments, Journal of Knowledge Management, 15(6), 1035-1051
Tidd J. (2006.). From Knowledge Management to Strategic Competence: Measuring Technological, Market And Organisational Innovation. World Scientific Publishing Company, London.
Trott P. (2009.). Innovation management and New Product Development, Pearson Education Limited, Essex.
Tseng, S. M., & Lee, P. S. (2014). The effect of knowledge management capability and dynamic capability on organizational performance. Journal of Enterprise Information Management, 27(2), 158–179. https://doi.org/10.1108/JEIM-05-2012-0025
Valdez-Juárez, L. E., De Lema, D. G. P., & Maldonado-Guzmán, G. (2016). Management of knowledge, innovation and performance in SMEs. Interdisciplinary Journal of Information, Knowledge, and Management, 11, 141–176.
Verma, Rajeev & Jayasimha, K.R. (2014). Service delivery innovation architecture: An empirical study of antecedents and outcomes. IIMB Management Review, 26, 105-121.
Vijande. Leticia Santos, MarÃa J. Sanzo-Pérez, Juan A. Trespalacios Gutiérrez, Nuria GarcÃa RodrÃguez. (2012). Marketing Capabilities Development in Small and Medium Enterprises: Implications for Performance. Journal of CENTRUM Cathedra, 5(1), 24-42
Wang, Y., & Lin, J. (2013). An empirical research on knowledge management orientation and organizational performance: The mediating role of organizational innovation. African Journal of Business Management, 7, 604–612.
Zack, M., Mckeen, J. & Singh, S. (2009). Knowledge management and organizational performance: an exploratory analysis. Journal of Knowledge Management, 13(6), 392-409.
Downloads
Submitted
Accepted
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Copyright @2023. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium.
