A Proposed Knowledge Management Performance and Benefit at PT Indowine

Abstract

Knowledge is one form of intangible asset that plays a very important role in the competition experienced by the company. Awareness of the importance of managing existing knowledge is something that is sometimes overlooked by companies. In addition, it is accompanied by immeasurable natural disasters, such as the current COVID19 pandemic. The pandemic has changed all the mindsets of companies that require extraordinary strategies in the company's business flow patterns which sometimes cause internalization problems. Knowledge management is a system/tool that focuses on the form of information related to intangible material, as the process by which knowledge assets are collected and used to gain competitive advantage. Data was collected quantitatively which was adopted using a questionnaire from the KM Asia Productivity Organization (APO) framework. This study is to assess the current state of KM and develop KM plans for improvement. These conditions are based on the results of the assessment. When a company makes a large investment in an effort to collect knowledge assets, the company must measure the impact of knowledge management (KM) on the organization and believe that what it is doing is in line with the ideals (vision and mission) of the company. As an alternative to KM development, the authors use the Balanced scorecard to measure the achievement of goals not only non-financially to produce an innovation (tangible outcome) in accordance with the competencies expected by the company.

Keywords: Knowledge Management (KM), intangible asset, APO, KM Balanced Scorecard, vision mission, COVID-19.