Analysis the Potential Usage of AI (Artificial Intelligence) Technology within Learning & Development at PT Telkom Indonesia Tbk.

Abstract

The emergence of globalization has brought about significant transformations in the way firms conduct their operations on a worldwide scale, necessitating them to adapt their approach to various business functions. The application of current technology, specifically artificial intelligence (AI), is generating substantial potential in the domain of human resources (HR). This research employs a qualitative approach methodology to investigate the potential integration of AI technology into the learning and development practices of PT Telkom Indonesia Tbk. The author performed a semi-structured interview in Indonesian language with a sample consisting of 6 employees from both managerial and non-managerial positions to collect information on the current overview of learning & development at the company and the employee experiences. This research shows that the provided insights collected during the interview have the potential for the incorporation of AI technology into learning & development of PT Telkom Indonesia Tbk along with several provided suggestions on how the company could possibly utilize the AI technology to increase the effectivity as well as improve the learning & development activity within the employees.

Keywords: Artificial intelligence (AI), employee experience, learning & development