Customer Relationship Proneness: Is It Important for Customer Loyalty?. Jurnal Manajemen Teknologi, [S. l.], v. 21, n. 2, p. 137–149, 2022. DOI: 10.12695/jmt.2022.21.2.2. Disponível em: https://journal.sbm.itb.ac.id/index.php/mantek/article/view/4871. Acesso em: 30 sep. 2026.