Vol. 11 No. 2 (2018)

(1) School of Business and Management, Institut Teknologi Bandung, Indonesia ,

(2) School of Business and Management, Institut Teknologi Bandung, Indonesia ,

(3) School of Business and Management, Institut Teknologi Bandung, Indonesia

(1) Department of Industrial Engineering, University of Surabaya, Indonesia ,

(2) Department of Industrial Engineering, University of Surabaya, Indonesia ,

(3) Department of Industrial Engineering, University of Surabaya, Indonesia

(1) School of Business and Management, Institut Teknologi Bandung, Indonesia ,

(2) School of Business and Management, Institut Teknologi Bandung, Indonesia ,

(3) School of Business and Management, Institut Teknologi Bandung, Indonesia ,

(4) School of Business and Management, Institut Teknologi Bandung, Indonesia ,

(5) Institute of Service Science, National Tsing Hua University, Taiwan-ROC, Taiwan, Province of China

(1) Harapan Bangsa Business School, Bandung, Indonesia ,

(2) Harapan Bangsa Business School, Bandung ,

(3)

(1) School of Business and Management, Institute Technology Bandung, Indonesia ,

(2) School of Business and Management, Institute Technology Bandung, Indonesia

(1) Faculty of Economics and Business, Universitas Padjadjaran, Indonesia