Capturing Knowledge on the Move: Learning from Gig Workers in Knowledge-Intensive Firms

Abstract

Abstract - As knowledge-intensive firms increasingly rely on external expertise through gig workers, a critical challenge emerges of internalize and retain the valuable knowledge contributed by temporary workers. Despite their potential as innovation driver, gig workers knowledge often overlooked due to fragmented involvement and a lack of structured learning processes. This conceptual paper proposes conceptual framework of knowledge internalization through recognition, assimilation and articulation, codification and retention, and transformation that integrates absorptive capacity and deliberate learning concept. By combining the dynamic perspective of external knowledge absorption with mechanisms for internal stabilization and routinization, the model illustrates how short-term, project-based knowledge can contribute into organizational capabilities. Drawing from the knowledge-based view of the firm, this paper advances theory on organizational learning from temporary contributors and provides a structured foundation for future empirical research. Practical implications are also discussed, including routines, tools, and leadership practices that enable organizations to learn from temporary workers.

Keywords - Knowledge internalization, Gig workers, Knowledge-intensive firms, Temporary Workers, Knowledge retention, Capability development