The Relationship Between Employee Experience and Turnover Intention in Education Technology Industry: A Case Study on PT Kolaborasi Edukasi Nusantara

Abstract

PT Kolaborasi Edukasi Nusantara is still experiencing problems with the data regarding employee turnover intention. The existing human resources have not been able to map the factors and reasons for turnover in the company. Therefore, this study aims to look at the factors that influence turnover intention at PT Kolaborasi Edukasi Nusantara and identify problems regarding the physical, technology, and cultural environment (employee experience) which lead to the possible turnover intention. The researcher conducted a quantitative method by distributing questionnaires to collect data from 49 employees and continued to analyze with simple and multiple linear regression. The researcher also conducted a qualitative method using the semi-structured interview to validate the results of the questionnaire. This study indicates that employee experience simultaneously has a negative and significant relationship with turnover intention. The results of the findings will enable the human resource to take action regarding the appropriate employee experience thus turnover intention can be minimized.

Keywords:  Education Technology; Turnover Intention; Employee Experience; Physical Environment; Technological Environment; Cultural Environment