Integrating Change Management and Knowledge Management to Support Changes In Business Direction and Corporate Strategy at PT Hutama Karya (Persero)

Abstract

In a change in the direction and strategy of the company, it is necessary to involve all members of the organization who have the knowledge and competence to make changes. According to research, 70% of change programs fail to achieve their goals, and most of them are due to a lack of change management efforts. This change management effort is closely related to the knowledge management implemented by the company to develop the organization and meet changing business needs. The purpose of this study is to find out how the integration of change management and knowledge management can support the company’s efforts to implement changes in business direction and company strategy in the Company’s Long-Term Plan (RJPP). The framework used is a gap analysis in the change process using the ADKAR model from Jeff Hiatt and a critical knowledge gap analysis based on the knowledge management implementation strategy from Tjakraatmadja & Kristinawati. The authors get the results that in the change process there are still gaps in change management and critical knowledge. To integrate change management and knowledge management can be done by evaluating and creating knowledge so that critical knowledge gaps can be overcome. Furthermore, the critical knowledge is used to support the knowledge elements in ADKAR so that the other 4 elements can be increased or maintained at their level.

Keywords: change management, knowledge management, gap analysis, ADKAR model, critical knowledge, knowledge creation