Evaluation Of Change Management In PT XYZ

Abstract

PT XYZ is a company engaged in the manufacturing and distribution of vaccines, pharmaceuticals, and poultry equipment. In producing its products, the production process has complied with GMP (Good Manufacturing Practice) and CPOHB (Cara Pembuatan Obat Hewan yang Baik). The slowing growth of the poultry population domestically has slowed PT XYZ’s revenue. It makes them take the initiative to enter the agricultural market as a potential market considering Indonesia is an agricultural country. The change initiatives to enter the agricultural market has yet to be evaluated. The purpose of this study is to evaluate the management of changes carried out in entering the agricultural market. The research used a mixture of quantitative through questionnaires and qualitative through interviews using the DICE and McKinsey 7S framework. Using both frameworks would provide a better understanding of the change management evaluation with the quantitative result using the DICE framework as the predictor of success and opportunity for improvement using a more holistic factor in the McKinsey 7S framework. Using the DICE framework, the change management carried out is in the “Win” zone. This means that the change management carried out has a high probability of success. The McKinsey 7S framework is used to analyze improvement opportunities. Bureaucracy, operational and monitoring system comprehension, number of team members adequacy, knowledge of team members, and the adequacy of the training carried out are things that are then identified for further evaluation. This is then searched for the root cause and opportunities for improvement.

Keywords: Change Management, DICE, McKinsey 7S