Proposed new product development of asset management system for healthcare facilities using design thinking and lean startup

Abstract

An excellent health care delivery is highly associated with good hospital asset management as it is detrimental to patient safety and satisfaction. To guarantee the conditions are always ideal, hospital assets, particularly medical devices, need to be carefully managed and maintained. In Indonesia, the importance of asset management in hospitals is emphasized through Permenkes 1189/Menkes/Per/VIII/2010. However, given that hospitals have hundreds to thousands of assets of various types, management faces numerous difficulties in carrying out daily operating activities from the perspectives of asset productivity, security, and safety. Asset management in Indonesian hospitals is frequently carried out using Microsoft Excel and paper-based forms, which is inefficient for handling a large number of assets. Design Thinking and Lean Startup methodologies will be used in this study to look at what Indonesian hospitals specifically need regarding asset management system and to deliver the desired system to customers’ hands faster. Inability to report accurate asset information is found to be the biggest pain and transparency of asset data is found to be the most desired gain. Based on the customer pains and gains, a mock-up MVP of hospital asset management is built with seven features that act as the pain reliever and gain creators.

Keywords: Asset management; Design thinking; Healthcare; Lean startup; Hospital asset; Product development; Value proposition