The mobile banking use behavior among middle-aged consumers: An application of UTAUT2

Abstract

The pandemic has forced people to use cashless payments more often to reduce physical contact with other people. However, middle age has several considerations for using this technology. This study seeks to ascertain the effect of performance expectancy, effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, habit, and perceived risk on behavioral intention and mobile banking use behavior among middle age. This quantitative study surveyed 187 middle age (aged 4460 years old) spread throughout Indonesia. The data analysis technique used is the Partial Least Square (PLS) method. The results showed that effort expectancy, social influence, price value, and habit significantly influence behavioral intention. Furthermore, behavioral intention also affects the use behavior variable.

Keywords: Behavioral intention, effort expectancy, facilitating conditions, habit, hedonic motivation, perceived risk, performance expectancy, price value, social influence, use behavior