Evaluation And Development Of Library Business Model: Case Study Of ABC University Library

Abstract

The current ABC University Library business model does not match the needs of users or academic community of ABC University with the speed of technology growth and disruption in the education sector as well as the crisis due to Covid-19 pandemic, and changes in users’ behavior. The study focuses on handling one situation that the ABC library business model at the time of the research was insufficiently adaptive to the current disruptive and digitized environment. This research was conducted using a qualitative case study method, with data collection by observation, document analysis, and interviews. The research model is carried out by evaluating the business environment and SWOT evaluation of the business model canvas. As a result, a new business model proposal was made for the ABC University Library with the concept of a hybrid library, namely a library that harmonizes electronic and printed collections side by side and provides services that integrate traditional libraries with digital-based libraries and even have the opportunity to serve not only the ABC University academic community but also the upper management. as well as external parties or individuals or organizational partners.

Keywords: Business Model, Business Model Innovation, University Library, Digital Environment, Disruptive Environment, Innovation