The Level of Organizational Health and Recommended Health Aspiration at Bank BRI KC Gatot Subroto Medan

Abstract

In the world of VUCA (volatility, uncertainty, complexity, and ambiguity) or referring to Price and Keller (2011), as a world of hyper-competitive and hyper-dynamic environments, organizations need more than to survive but also thrive in the long term, especially in a business world full of competitors. To succeed in this environment companies must focus simultaneously on performance and health [2]. As one of Indonesia is leading commercial banking branch offices located in Medan, North Sumatra, BRI KC Gatot Subroto only measures and evaluates performance, but not health. Although in 2020 BRI KC Gatot Subroto has exceeded its performance target, the organization's health must be maintained to keep the high long-term performance. It's because organizations that focused on performance and health simultaneously were nearly twice as successful as those that focused on health alone and nearly three times as successful as those that focused on performance alone [2]. Using the Organization Health Index (OHI) questionnaire by McKinsey, this study measures BRI KC Gatot Subroto& organizational health level and proposes the best-fit business solutions based on the OHI result. The OHI result shows that BRI KC Gatot Subroto has exceeded the requirements of a healthy organization. Still, several OHI management practices need to be improved based on the recommended health aspiration, namely the leadership-driven archetype.

Keywords: Organization Health Index, Organizational Sustainability, Performance.