Employee Engagement Towards Job Satisfaction and Employee Performance at Bangka Small Tax Office Directorate General of Taxes Ministry of Finance

Abstract

The Tax Revenue Target of KPP Pratama Bangka, the organization's primary performance indicator in the 2014-2018 period, has never been achieved. Not a few employees experienced a decline in performance after implementing policies by the staffing that occurred at the Bangka Primary Tax Office, which was marked by a designated mutation program. It impacted employee performance and lost satisfaction at work, resulting in loss of employee motivation, which allowed employees to resign themselves from the agency. In addition, this is supported by the existence of agency policies that apply policies to implement targets beyond the capabilities of employees. In this study, we will conduct a study related to employee engagement with the perspective of Hackman & Oldham's characteristic model approach by involving employees of the Bangka Pratama Tax Office. By conducting this study, it is expected to determine that high levels of job dimensions lead to high levels of satisfaction, motivation, performance, and low levels of absenteeism and employee turnover.

Keywords: Employee Engagement, Job Satisfaction, Turnover, Employee Performance