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Risk Management of Telecommunication Devices Testing Laboratory (A Case Study of Telkom Infrastructure Assurance Unit Bandung)

Fajar Sentiko, Taufik Faturohman


Abstract .Telkom Indonesia, precisely Infrastructure Assurance (IAS) unit has role in the development of infrastructure that supports industrial revolution 4.0 precisely in the telecommunication sector. To maintain service quality and customer satisfaction, companies must follow ISO 17025:2017 which contains General Requirements for Competence in Testing and Calibration Laboratories with a risk-based thinking approach. IAS unit must implement risk management to anticipate risks that can disrupt the stability of business. The concept used is the adoption of ISO 31000:2009. Risk identification process is carried out from SWOT Analysis, Brainstorming, and other research. Risk analysis using AHP is done using BPMSG Software which then searches for their respective weights, and then obtaining the results of risk evaluation by mapping the risks. The final step is make the risk mitigation. Based the risk analysis, there are 29 risk factors from 7 different types of risks. Risks that have a critical level of risk are 1 risk, risks that have a high risk level are 15 risks, and risks that have a moderate risk level of 8 risks and those with a low risk level are 5 risks. These risks that has a level of critical and high risk become priority for mitigation plan.

Keywords: Risk Management, ISO 17025:2017, Analytical Hierarchy Process (AHP), Telecommunication Device Testing, BPMSG Online Software


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