1.
The Effect of Service Recovery on Customer Satisfaction, eWOM, and Repurchase Intention in the Online Travel Agent (OTA) Industry in Indonesia with Service Failure Severity as Moderator. J.Manaj.Teknol. [Internet]. 2024 Jun. 26 [cited 2026 Aug. 3];23(1):1-18. Available from: https://journal.sbm.itb.ac.id/index.php/mantek/article/view/5550