Govindaraju, Rajesri, Iwan Inrawan Wiratmadja, and Avif Haryana. “Pengembangan Model Evaluasi Kualitas Layanan Sistem E-Government”. Jurnal Manajemen Teknologi 15, no. 2 (August 31, 2016): 196–205. Accessed April 30, 2024. https://journal.sbm.itb.ac.id/index.php/mantek/article/view/1869.