KUSUMA, Hadri; SARI, Marina Silvia. Membangun Kembali Kepercayaan Masyarakat Pasca Pelanggaran dalam Business to Consumer (B2C) E-Commerce: Studi Empiris di Yogyakarta. Jurnal Manajemen Teknologi, [S. l.], v. 11, n. 2, 2012. Disponível em: https://journal.sbm.itb.ac.id/index.php/mantek/article/view/475. Acesso em: 3 may. 2024.