RACHMAWATI, Indira. Importance-Performance (IPMA) Analysis of Loyalty in Indonesia Cellular Operator During COVID-19 Pandemic. Jurnal Manajemen Teknologi, [S. l.], v. 19, n. 2, p. 177–195, 2020. DOI: 10.12695/jmt.2020.19.2.5. Disponível em: https://journal.sbm.itb.ac.id/index.php/mantek/article/view/3649. Acesso em: 5 may. 2024.