KRISTIADI, Al. Agus; HARTOYO, Hartoyo; YUSUF, Eva Z.; SUKANDAR, Dadang. Pemodelan Online Community Relationship Management dalam Pembentukan Value Co-Creation di Industri Broadband Telekomunikasi Selular Indonesia. Jurnal Manajemen Teknologi, [S. l.], v. 13, n. 3, p. 253–270, 2015. DOI: 10.12695/jmt.2014.13.3.2. Disponível em: https://journal.sbm.itb.ac.id/index.php/mantek/article/view/1066. Acesso em: 29 apr. 2024.