GANI, Leilani; FONDA, Lie; PRASETYO, Singgih Hadi; GUNADI, Willy. The Effect of Service Recovery on Customer Satisfaction, eWOM, and Repurchase Intention in the Online Travel Agent (OTA) Industry in Indonesia with Service Failure Severity as Moderator. Jurnal Manajemen Teknologi, [S. l.], v. 23, n. 1, p. 1–18, 2024. DOI: 10.12695/jmt.2024.23.1.1. Disponível em: https://journal.sbm.itb.ac.id/index.php/mantek/article/view/5550. Acesso em: 3 jul. 2024.