Soumutul, M. E., Sagala, R. A., Dianti, F., Yusran, H. L., & Masnita, Y. (2022). Customer Relationship Proneness: Is It Important for Customer Loyalty?. Jurnal Manajemen Teknologi, 21(2), 137–149. https://doi.org/10.12695/jmt.2022.21.2.2