MURWATI, Anggun Siwi; ALDIANTO, Leo. Exploring Voice of Customers to Chatbot for Customer Service with Sentiment Analysis. The Asian Journal of Technology Management (AJTM), [S. l.], v. 15, n. 2, p. 141–153, 2022. DOI: 10.12695/ajtm.2022.15.2.4. Disponível em: https://journal.sbm.itb.ac.id/index.php/ajtm/article/view/4959. Acesso em: 29 apr. 2024.