SLAMET CIPTONO, Wakhid. Levels of Management Commitment: A Moderator the Structural Relationships among Critical Success Factors of TQM, World-Class Performance in Operations, and Company Financial Performance. The Asian Journal of Technology Management (AJTM), [S. l.], v. 1, n. 2, 2008. Disponível em: https://journal.sbm.itb.ac.id/index.php/ajtm/article/view/188. Acesso em: 30 apr. 2024.