AL-MOMANI, Khalid; MOHD. NOOR, Nor Azila. E- Service Quality, Ease of Use, Usability and Enjoyment as Antecedents of E-CRM Performance: An Empirical Investigation in Jordan Mobile Phone Services. The Asian Journal of Technology Management (AJTM), [S. l.], v. 2, n. 2, 2009. Disponível em: https://journal.sbm.itb.ac.id/index.php/ajtm/article/view/175. Acesso em: 2 may. 2024.