NAKASHIMA, Keiko; PUTRO, Utomo Sarjono; MULYONO, Nur Budi; ARAI, Takeshi. Factors Affecting Customer’s Perception of Service Quality: Comparing Differences among Countries - Case study: Beauty salons in Bandung and Tokyo. The Asian Journal of Technology Management (AJTM), [S. l.], v. 3, n. 2, 2010. Disponível em: https://journal.sbm.itb.ac.id/index.php/ajtm/article/view/167. Acesso em: 8 may. 2024.