WAHYUDI, Rahman Dwi; HADIYAT, Mochammad Arbi; HARTONO, Markus. Predicting Service Reliability - Using Survival Analysis of Customer Fuzzy Satisfaction. The Asian Journal of Technology Management (AJTM), [S. l.], v. 11, n. 2, p. 79–93, 2018. DOI: 10.12695/ajtm.2018.11.2.2. Disponível em: https://journal.sbm.itb.ac.id/index.php/ajtm/article/view/2556. Acesso em: 3 jul. 2024.