Digital Halal Logistics: The Perspective of Food Delivery Riders

Authors

  • Shahrinaz Ismail School of Computing and Informatics, Albukhary International University (AIU)
  • Nur Fazura Othman Malaysian Institute of Information Technology, Universiti Kuala Lumpur (UniKL)

DOI:

https://doi.org/10.12695/ajtm.2022.15.2.2

Keywords:

digital logistics, Halal logistics, supply chain management, delivery riders

Abstract

Abstract. The growing awareness of Halal compliance in today’s community shows the importance of Halal on the quality of products manufactured worldwide. Hence, it is crucial to ensure that the concept of Halal extends to the entire supply chain, from the farm to the consumer. Most research covers manufacturing and procurement, leaving Halal-compliant distribution and logistics open to a number of research opportunities. We conduct an investigation into digital Halal logistics from the perspective of the individual food delivery riders, focusing on the operational level of the supply chain. The extensive reliance on Internet-enabled smart phones and the growing popularity of food delivery have created an increasing number of job opportunities for delivery riders, mainly on motorcycles. However, there is a question around whether or not this delivery process is Halal compliant, given that the riders face many challenges in ensuring an acceptable quality of service. This study investigates how the riders perceive Halal compliance in the food delivery industry, and provides suggestions for the implementation of digital Halal at various operational checkpoints. 

Keywords: Digital logistics, Halal logistics, supply chain management, delivery riders.

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Author Biographies

Shahrinaz Ismail, School of Computing and Informatics, Albukhary International University (AIU)

Associate Professor, School of Computing and Informatics, Albukhary International University (AIU), Malaysia.

Nur Fazura Othman, Malaysian Institute of Information Technology, Universiti Kuala Lumpur (UniKL)

Master in Computer Science graduate, Malaysian Institute of Information Technology, Universiti Kuala Lumpur (UniKL)

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Submitted

2022-06-02

Accepted

2022-10-11

Published

2022-12-05

How to Cite

Ismail, S., & Othman, N. F. (2022). Digital Halal Logistics: The Perspective of Food Delivery Riders. The Asian Journal of Technology Management (AJTM), 15(2), 113–125. https://doi.org/10.12695/ajtm.2022.15.2.2

Issue

Vol. 15 No. 2 (2022)

Section

Articles

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Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Copyright @2017. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium