Multi-Stakeholder Innovation in Tourism Industry: A Recent Development and Future Directions

Authors

  • Roma Nova Cahjati Poetry School of Business and Management, Institut Teknologi Bandung, Indonesia
  • Togar Mangihut Simatupang School of Business and Management, Institut Teknologi Bandung, Indonesia
  • Achmad Ghazali School of Business and Management, Institut Teknologi Bandung, Indonesia

DOI:

https://doi.org/10.12695/ajtm.2021.14.3.6

Keywords:

Literature review, Future direction, Innovation, Multi-stakeholder, Tourism industry

Abstract

Abstract: Tourism is the most affected industry due to the Covid-19 pandemic, though it can be reinstated through innovations and collaborations. For instance, the marketing paradigm has shifted from product to service-dominant logic, influencing open innovations. The closed innovations are ineffective in the current business environment because of excluding other actors, such as suppliers, universities, research organizations, public institutes, competitors, and tourists, specifically during the pandemic. This indicates stakeholder networks are essential in promoting tourism industry innovations. Therefore, this research examined the existing literature on multi-stakeholder innovation in the tourism industry. The relevant articles were identified using multiple keywords search on major research databases and analyzed based on tourism innovation research stream, type, and characteristic of innovation (value creation-value capture), innovation platforms, research methodology, the network actors, and key concepts. After identifying the gap, relevant literature for academicians and practitioners was provided. The literature is expected to guide practitioners on the importance of stakeholder innovations to restore and improve tourism conditions from the pandemic.

Keywords: Literature review, Future direction, Innovation, Collaboration, Multi-stakeholder, Tourism industry

Downloads

Download data is not yet available.

Author Biographies

Roma Nova Cahjati Poetry, School of Business and Management, Institut Teknologi Bandung, Indonesia

Student of Doctoral Science Management

Togar Mangihut Simatupang, School of Business and Management, Institut Teknologi Bandung, Indonesia

Professor of Operations and Supply Chain Management

References

Aquino, R. S., Lück, M., & Schänzel, H. A. (2018). A conceptual framework of tourism social entrepreneurship for sustainable community development. Journal of Hospitality and Tourism Management, 37, 23–32. doi: 10.1016/j.jhtm.2018.09.001
Baldwin, C., & von Hippel, E. Von. (2011). Modeling a Paradigm Shift : From Producer Innovation to User and Open Collaborative Innovation Modeling a Paradigm Shift : From Producer Innovation to User and Open Collaborative Innovation. January 2019.
Cannas, R. (2018). Diverse Economies of Collective Value Co-creation: The Open Monuments Event Diverse Economies of Collective Value Co-creation: The Open Monuments Event. Tourism Planning & Development, 0(0), 1–16. doi: 10.1080/21568316.2018.1505651
Carson, D. A., Carson, D. B., & Hodge, H. (2014). Tourism Geographies: An International Journal of Tourism Space, Place and Understanding local innovation systems in peripheral tourism destinations. November, 37–41. doi 10.1080/14616688.2013.868030
Checkland, P., & Scholes, J. (1990). Soft Systems Methodology in Action. Wiley.
Chesbrough, H. W. (2003). Open innovation: the new imperative for creating and profiting drom technology. Harvard Business School Press.
Chesbrough, H. W., & Appleyard, M. M. (2007). Open Innovation and Strategy. 50, 57–76.
Chiabai, A., Paskaleva, K., & Lombardi, P. (2011). e-Participation Model for Sustainable Cultural Tourism Management: a Bottom-Up Approach. doi: 10.1002/jtr
Del Chiappa, G., & Baggio, R. (2015). Knowledge transfer in smart tourism destinations: Analyzing the effects of a network structure. Journal of Destination Marketing and Management, 4(3), 145–150. doi: 10.1016/j.jdmm.2015.02.001
Del Vecchio, P., Mele, G., Ndou, V., & Secundo, G. (2018). Open innovation and social big data for sustainability: Evidence from the tourism industry. Sustainability (Switzerland), 10(9). doi: 10.3390/su10093215
Doz, Y., & Wilson, K. (2008). Don’t isolate innovation in an R&D lab.
Drucker, P. F. (1985). Innovation and Entrepreneurship: Practice and Principles. Harper & Row.
Eide, D., Fuglsang, L., & Sundbo, J. (2017). Management challenges with the maintenance of tourism experience concept innovations: Toward a new research agenda. Tourism Management, 63, 452–463. doi: 10.1016/j.tourman.2017.06.029
Feng, N., Wei, F., Zhang, K. H., & Gu, D. (2018). Innovating rural tourism targeting poverty alleviation through a multi-industries integration network: The Case of Zhuanshui Village, Anhui Province, China. Sustainability (Switzerland), 10(7). doi: 10.3390/su10072162
Gabriel, A., Camargo, M., Monticolo, D., Boly, V., & Bourgault, M. (2016). Improving the idea selection process in creative workshops through contextualisation. Journal of Cleaner Production, 1–11. doi: 10.1016/j.jclepro.2016.05.039
Gomezelj, D. O. (2016). A systematic review of research on innovation in hospitality and tourism. International Journal of Contemporary Hospitality Management, 28(3), 516–558. doi: 10.1108/IJCHM-10-2014-0510
Gössling, S., Hall, C. M., & Andersson, A. C. (2018). The manager’s dilemma: a conceptualization of online review manipulation strategies. Current Issues in Tourism, 21(5), 484–503. doi: 10.1080/13683500.2015.1127337
Gupta, A., & Govindarajan, V. (2003). Global Strategy and the Organization. Wiley.
Hjalager, A. (2010). A review of innovation research in tourism. Tourism Management, 31(1), 1–12. doi: 10.1016/j.tourman.2009.08.012
Hoarau, H., & Kline, C. (2014). Science and Industry: Sharing knowledge for innovation. 46, 44–61.
Jimenez-Zarco, A. I., Martinez-Ruiz, M. P., & Izquierdo-Yusta, A. (2011). Key Service Innovation Drivers in the Tourism Sector: Empirical Evidence and Managerial Implications. 339–360. doi: 10.1007/s11628-011-0118-6
Konu, H. (2015). Developing a forest-based wellbeing tourism product together with customers - An ethnographic approach. Tourism Management, 49, 1–16. doi: 10.1016/j.tourman.2015.02.006
Lalicic, L. (2018). Open innovation platforms in tourism : how do stakeholders engage and reach consensus ? 30(6), 2517–2536. doi: 10.1108/IJCHM-04-2016-0233
Lee, S. M., Olson, D. L., & Trimi, S. (2012). Co-innovation : convergenomics , collaboration , and co-creation for organizational values. May. doi: 10.1108/00251741211227528
Lindhult, E., Chirumalla, K., & Oghazi, P. (2018). Value logics for service innovation : practice-driven implications for service-dominant logic. Service Business, 12(3), 453–477. doi: 10.1007/s11628-018-0361-1
Lu, J., Mao, Z., Wang, M., & Hu, L. (2015). Goodbye maps, hello apps? Exploring the influential determinants of travel app adoption. Current Issues in Tourism, 18(11), 1059–1079. doi: 10.1080/13683500.2015.1043248
Makkonen, T., & Hokkanen, T. J. (2013). ICT Innovation and Local Economy: Mobile Game as a Tourist Attraction. Scandinavian Journal of Hospitality and Tourism, 13(3), 257–268. doi: 10.1080/15022250.2013.772770
Marasco, A., Martino, M. De, Magnotti, F., & Morvillo, A. (2018). Collaborative innovation in tourism and hospitality: a systematic review of the literature. doi: 10.1108/IJCHM-01-2018-0043
Marques, L., & Borba, C. (2017). Co-creating the city: digital technology and creative tourism.
Martini, U., Buffa, F., & Notaro, S. (2017). Community participation, natural resource management and the creation of innovative tourism products: Evidence from Italian networks of reserves in the Alps. Sustainability (Switzerland), 9(12). doi: 10.3390/su9122314
Mei, Ying, X., Arcodia, Charles, Ruhanen, & Lisa. (2013). Innovation and collaboration: The role of the national government in Norway.
Neuhofer, B., Buhalis, D., & Ladkin, A. (2012). Conceptualising technology enhanced destination experiences Barbara. Journal of Destination Marketing & Management, 36–46. https://doi.org/Article
Parmentier, G, & Mangematin, V. (2014). Orchestrating innovation with user communities in the creative industries To cite this version: HAL Id : halshs-00848861.
Parmentier, Guy, & Mangematin, V. (2011). Community as a locus of innovation: co-innovation with users in the creative industries.
Paul, J., & Criado, A. R. (2020). The art of writing literature review: What do we know and what do we need to know? International Business Review, 29(4), 101717. doi: 10.1016/j.ibusrev.2020.101717
Peng, K. L., & Lin, P. M. C. (2016). Social entrepreneurs: innovating rural tourism through the activism of service science. International Journal of Contemporary Hospitality Management, 28(6), 1225–1244. doi: 10.1108/IJCHM-12-2014-0611
Pikkemaat, B., Peters, M., & Bichler, B. F. (2019). Innovation research in tourism: Research streams and actions for the future. Journal of Hospitality and Tourism Management, 41(November), 184–196. doi: 10.1016/j.jhtm.2019.10.007
Polese, F., Botti, A., Grimaldi, M., Monda, A., & Vesci, M. (2018). Social innovation in smart tourism ecosystems: How technology and institutions shape sustainable value co-creation. Sustainability (Switzerland), 10(1). doi: 10.3390/su10010140
Prahalad, C. K., & Ramaswamy, V. (2004). The Future of Competition. 26(3), 1–8.
Ropret, M., Jakulin, T. J., & Likar, B. (2014). The systems approach to the improvement of innovation in Slovenian tourism. Kybernetes, 43(3), 427–444. doi: 10.1108/K-07-2013-0154
Schumpeter, J. A. (1934). The theory of economic development: an inquiry into profits, capital, credit, interest, and the business cycle. Harvard University Press.
Schut, M. (2017). Guidelines for Innovation Platforms in Agricultural Research for Development.
Sigala, M. (2017). Collaborative commerce in tourism: implications for research and industry. Current Issues in Tourism, 20(4), 346–355. doi: 10.1080/13683500.2014.982522
Torrent-Sellens, J., Ficapal-Cusí, P., Boada-Grau, J., & Vigil-Colet, A. (2016). Information and communication technology, co-innovation, and perceived productivity in tourism small and medium enterprises: an exploratory analysis. Current Issues in Tourism, 19(13), 1295–1308. doi: 10.1080/13683500.2015.1029878
Tui, H.-K. (2013). What are innovation platforms? November, 1–6.
Vargo, S.L., & Lusch, R. (2014). Service-dominant logic: What It Is, What It Is Not , What It Might Be. January 2006.
Vargo, Stephen L, & Lusch, R. F. (2004). Evolving to a New Dominant Logic. 68(January), 1–17.
Von Hippel, E. (2005). Democratizing Innovation. In Analisis Standar Pelayanan Minimal Pada Instalasi Rawat Jalan di RSUD Kota Semarang (Vol. 3).
Yeh, C. C., & Ku, E. C. S. (2019). Process innovation capability and subsequent collaborative team performance in travel planning: a knowledge exchange platform perspective. Current Issues in Tourism, 22(1), 107–126. doi: 10.1080/13683500.2017.1328667
Yin, R. (2014). Case Study Research Design and Methods (5th Editio). Sage Publications.
Zach, F. J., & Hill, T. L. (2017). Network, knowledge and relationship impacts on innovation in tourism destinations. Tourism Management, 62, 196–207. doi: 10.1016/j.tourman.2017.04.001
Zhang, J., Ji, M., & Zhang, Y. (2015). Tourism sustainability in Tibet - Forward planning using a systems approach. Ecological Indicators, 56, 218–228. doi: 10.1016/j.ecolind.2015.04.006

Downloads

Submitted

2021-07-24

Accepted

2021-11-29

Published

2021-12-28

How to Cite

Poetry, R. N. C., Simatupang, T. M., & Ghazali, A. (2021). Multi-Stakeholder Innovation in Tourism Industry: A Recent Development and Future Directions. The Asian Journal of Technology Management (AJTM), 14(3), 272–293. https://doi.org/10.12695/ajtm.2021.14.3.6

Issue

Section

Articles