Innovations in Service: Probing the Evidence in Sustainable Tourism
DOI:
https://doi.org/10.12695/ajtm.2019.12.2.5Keywords:
Bibliometric, innovation, meta-analysis, sustainable tourismAbstract
Abstract. Innovation is a critical key to sustainable tourism, as it plays a big part in shaping products and services to be provided in the tourism industry. The competition in sustainable tourism is high due to the discourse to bring positive externalities and the presence of the rent-seeking. This study aims to investigate the innovation process in sustainable tourism by employing a combination of the bibliometric analysis from and systematic review on 91 scientific publications on Web of Science (WoS). A contemporary view of innovation economics is used to approach the analysis. Our research reveals that innovations in most scientific literature are non-radical. Changing the business model is also essential for tourism firms to be more sustainable in the practices. There is a global trend to implement technological innovations in Information and Communication Technologies (ICTs) to pursue the sustainability concept in tourism. Also, our literature review reveals that tourism firms utilise resource-efficient technologies to help to resolve the issues of climate change. Some limitations in investigating the implementation of innovation in sustainable tourism are also discussed. Finally, this study suggests theoretical contributions as well as methodological recommendations for future research.
Keywords: Innovation, sustainable tourism, bibliometric study, systematic review
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References
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Chester Goduscheit, R. & Faullant, R., (2018). Paths toward radical service innovation in manufacturing companies—a service‐dominant logic perspective. Journal of Product Innovation Management, 35(5), 701-719.
Cobo, M.J., López-Herrera, A.G., Herrera-Viedma, E. & Herrera, F. (2011). Science mapping software tools: review, analysis, and cooperative study among tools. Journal of the American Society for Information Science and Technology, 62(7), 1382-1492.
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Cucculelli, M. & Goffi, G., (2016). Does sustainability enhance tourism destination competitiveness? Evidence from Italian Destinations of Excellence. Journal of Cleaner Production, 111, 370-382.
Dabphet, S., Scott, N. & Ruhanen, L. (2012). Applying diffusion theory to destination stakeholder understanding of sustainable tourism: a case of Thailand. Journal of Sustainable Tourism, 20(8), 1107-1124.
Das, P., Verburg, R., Verbaeck, A. & Bonebakker, L. (2018). Barriers to innovation within large financial services firms: An in-depth study into disruptive and radical innovation projects at a bank. European Journal of Innovation Management, 21(1), 96-112.
De Bandt, J. (1995). Services aux Entreprises: Informations, Produits, Richesses. Economica: Paris.
Del Chiappa, G., Usai, S., Cocco, A. & Atzeni, M. (2018). Sustainable tourism development: a supply-side perspective. Journal of Tourism, Heritage & Services Marketing, 4(2), 3-9.
Della Corte, V. & Aria, M. (2016). Coopetition and sustainable competitive advantage. The case of tourist destinations. Tourism Management, 54, 524-540.
Del Vecchio, P., Mele, G., Ndou, V. & Secundo, G. (2018). Open innovation and social big data for sustainability: evidence from tourism industry. Sustainability, 10(9), 3215.
Divisekera, S. & Nguyen, V. K. (2018). Determinants of innovation in tourism evidence from Australia. Tourism Management, 67, 157-167.
Etkins, P., Drummond, P. & Watson, J. (2017). Economics without Borders: Economics Approaches to Energy, Environment, and Sustainability. Cambridge University Press: Cambridge.
Escobar, A.G.A., Quishpe, C. & Escobar, D.C.A. (2017). Environmental consequences of global tourism & land use. Revista Publicando, 4(12), 179-188.
Freeman, R. (2010). Strategic Management: A stakeholder Approach. Cambridge University Press: Cambridge MA.
Gavrilovic, Z. & Maksimovic, M.(2018). Green Innovations in the Tourism Sector. Strategic Management, 23(1), 36-42.
Gazzola, P., Pavione, E., Grechi, D. & Ossola, P. (2018). Cycle Tourism as a Driver for the Sustainable Development of Little-Known or Remote Territories: The Experience of the Apennine Regions of Northern Italy. Sustainability, 10(6), 1863.
Gonzáles-Blanco, J., Coca-Pérez, J. & Guisado-González, M.(2018). Relations between technological and non-technological innovations in the service sector. The Service Industries Journal, 39(2), 134-153.
Gomber, P., Kaufmann, R.J., Parker, C. & Weber, B.W. (2018). On the fintech revolution: interpreting the forces of innovation, disruption, and transformation in financial services. Journal of Management Information Systems, 35(1), 220-265.
Gronau, W. (2017). Encouraging behavioural change towards sustainable tourism: a German approach to free public transport for tourists. Journal for Sustainable Tourism, 25(2), 265-275.
Guo, W., Meng, XY., Zhang, YQ. & Wang, N. (2017). spatial development model of sustainable tourism town based on smart city. Agro Food Industry Hi-Tech, 28(1), 853-857.
Hjalager, A. 2009. A review of innovation research in tourism. Tourism Management, 31, 1-12.
Hampton, M.P., Jeyacheya, J. & Long P.H. (2018). Can tourism promote inclusive growth? supply chain, ownership and employment in ha long bay, vietnam. Journal of Development Studies, 54(2), 359-376.
He, P., He, Y. & Xu, F.F. 2018. Evolutionary analysis of sustainable tourism. Annals of Tourism Research, 69, 76-89.
Heute, R. & Mantecon, A. 2017. Landscape is the key: Exploring mass tourism alternatives. Arbor-Ciencia Pensamiento y Cultura, 193 (785).
Jamhawi, M.M. & Hajahjah, Z.A. 2013. IT-Innovation and technologies transfer to heritage sites: The case of Madaba, Jordan. Mediterranean Archeology & Archaeometry, 16(2), 41-46.
Jimenez-Jimenez, D., Martínez-Costa, M. & Sanchez Rodriguez, C. 2019. The mediating role of supply chain collaboration on the relationship between information technology and innovation. Journal of Knowledge Management, 23(3), 548-567.
Kiralova, A., (2019). Sustainable tourism marketing strategy: competitive advantage of destination. In: Sustainable Tourism: Breakthroughs in Research and Practice. s.l.:IGI Global, 183-206.
Knowles, N.L.B. (2019). Can the North American ski industry attain climate resiliency? A modified Delphi survey transformation towards sustainable tourism. Journal of Sustainable Tourism, 27(3), 380-397.
Koo, C., Chung, N. & Ham, J. (2017). Assessing the user resistance to recommender systems in exhibition. Sustainability, 2017, 9(11). Doi:10.3390/su9112041
Kuscer, K., Mihalic, T. & Pechlaner, H.,(2017). Innovation, sustainable tourism and environments in mountain destination development: a comparative analysis of Austria, Slovenia and Switzerland. Journal of Sustainable Tourism, 25(4), 489-504.
Le, Y., Hollenhorst, S., Harris, C., McLaughlin, W. & Shook, S.(2006). Environmental management - A study of Vietnamese hotels. Annals of Tourism Research, 33(2), 545-567.
Leydesdorff, L., Carley, S. & Rafols, I.( 2013). Global maps of science based on the new Web-of-Science categories. Scientometrics, 94, 589–593. Doi:10.1007/s11192-012-0784-8
Line, N.D. & Runyan, R.C., (2014). Destination marketing and the service-dominant logic: A resource-based operationalization of strategic marketing assets. Tourism Management, 43, pp. 91-102.
Liu, C.W. & Cheng J.S. (2018). Exploring Driving Forces of Innovation in the MSEs: The Case of the Sustainable B&B Tourism Industry. Sustainability, 2018, 10(11). Doi:10.3390/su10113983
Lopez, M.F.B., Virto, N.R., Manzano, J.A. & Garcia-Madariaga, J. (2018). Tourism sustainability in archaeological sites. Journal of Cultural Heritage Management and Sustainable Development, 8(3), 276-292.
Lordkipanidze, M, Brezet, H. & Backman, M. (2005). The entrepreneurship factor in sustainable tourism development. Journal of Cleaner Production, 13(8), 787-798.
Mahajan, V. (2010). Wiley International Encyclopedia of Marketing: Innovation Diffusion. Wiley-Blackwell: New Jersey.
Martina, U., Buffa, F. & Notaro S. (2017). Community Participation, Natural Resource Management and the Creation of Innovative Tourism Products: Evidence from Italian Networks of Reserves in the Alps. Sustainability, 9(12).
Matilainen, A., Suutari, T., Lahdesmaki, M. & Koski P. (2018). Management by boundaries - Insights into the role of boundary objects in a community-based tourism development project. Tourism Management, 67, pp. 284-296.
Mention, A.L. (2011). Co-operation and co-opetition as open innovation practices in the service sector: Which influence on innovation novelty? Technovation, 31, 44-53.
Midha, A. (2008). The political economy of development: The case of tourism industry in the Maldives. [Dissertation]. London: University of London.
Mihalic, T., (2016). Sustainable-responsible tourism discourse e Towards ‘responsustable’ tourism. Journal of Cleaner Production, 111, 461-470.
Mingers, J. & Leydesdorff, L. (2015). A review of theory and practice in Scientometrics. European Journal of Operational Research, 246(1), 1-19.
Myhren, P., Witell, L., Gustafsson, A. & Gebauer, H. (2018). Incremental and radical open service innovation. Journal of Services Marketing, 32(2), 101-112.
Peeters, P.M. (2013). Developing a long-term global tourism transport model using a behavioural approach: implications for sustainable tourism policy making. Journal of sustainable tourism, 21(7), 1049-1069.
Repanovici, R. & Nedelcu, A. (2018). 3D printing new direction and collaboration in scientific research. A scientometric study using Web of Science, Clarivate Analytics database. MATEC Web of Conferences, 17. doi:10.1051/matecconf/201817807009
Richard, B., Sivo, S., Orlowski, M., Ford, R., Murphy, J., Boote, D. & Witta, E.(2018). Online focus groups: a valuable alternative for hospitality? International Journal of Contemporary Hospitality Management, 30(11), 3175-3191.
Ribes, J.F.P. & Baidal J.I. (2018). Smart Sustainability: A new perspective in the sustainable tourism debate. Journal of Regional Research, 42, 151-170.
Romao, J. & Neuts , B. (2017). Territorial capital, smart tourism specialization and sustainable regional development: Experiences from Europe. Habitat International, 68, 64-74.
Rowley, J., Baregheh, A. & Sambrook, S. (2011). Towards an innovation‐type mapping tool. Management Decision, 49(1), 73-86.
Ruhanen, L., Weiler, B., Moyle, B. & McLennan, C.-l. (2015). Trends and patterns in sustainable tourism research: a 25-year bibliometric analysis. Journal of Sustainable Tourism, 517-535.
Rumelt, R. P. (1987). Theory, strategy, and entrepreneurship. The competitive challenge (pp. 135-158). Cambridge: Ballinger.
Sakdiyakorn, M. & Sivarak, O. (2016). Innovation management in cultural heritage tourism: experience from the amphawa waterfront community, Thailand. Asia Pacific Journal of Tourism Research, 21(2), 212-238.
Samuelsson P., Witell L., Gottfridsson P. & Elg M. (2019). Incremental and Radical Service Innovation in Healthcare. In: Maglio P., Kieliszewski C., Spohrer J., Lyons K., Patrício L., Sawatani Y. (eds) Handbook of Service Science, Volume II. Service Science: Research and Innovations in the Service Economy. Switzerland; Springer, Cham.
Scuttari, A., Della Lucia, M. & Martini U. (2013). Integrated planning for sustainable tourism and mobility: A tourism traffic analysis in Italy South Tyrol Region. Journal of Sustainable Tourism, 21(4), 614-637.
Sharpley, R. 2003. Rural tourism and sustainability – A Critique. In: New directions in rural tourism. s.l.:Aldershot: Ashgate Publishing Limited., pp. 38–53.
Smolovic, J.C., Janketic, S., Jacimovic, D., Bucar, M. & Stare, M. (2018). Montenegro's Road to Sustainable Tourism Growth and Innovation. Sustainability, 10(12). doi:10.3390/su10124687
Studzienieck, T. & Soares, J.R.R. (2017). Interregional Tourism Cooperation: A Europe Case Study. Holos, 33(4), 135-158.
Tan, E. & Law, R. (2016). mLearning as softer visitor management approach for sustainable tourism. Journal of Sustainable Tourism, 24(1), 132-152.
Tang, K.N. (2019). Change Management in: Leadership and Change Management. SpringerBriefs in Business. Springer: Singapore.
Tidd, J., Bessant, J. & Pavitt, K.(2005). Managing Innovation, Integrating Technological, Market and Organizational Change. John Wiley & Sons: Chichester.
Thomas, S. M. (1992). The evaluation of plant biomass research: A case study of the problems inherent in bibliometric indicators. Scientometrics, 23(1), 149-167.
Triantafillidou, E. & Tsiaras, S. (2018). Exploring entrepreneurship, innovation and tourism development from a sustainable perspective: evidence from Greece. Journal for International Business and Entrepreneurship Development, 11(1), 53-64.
van Eck, N. J. & Waltman, L. (2010). Software survey: VOSviewer, a computer program for bibliometric mapping. Scientometrics, 84, 523–538. doi:10.1007/s11192-009-0146-3.
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Submitted
2019-08-01
Accepted
2019-08-20
Published
2019-08-28
How to Cite
Akbar, I., & Zaim, I. (2019). Innovations in Service: Probing the Evidence in Sustainable Tourism. The Asian Journal of Technology Management (AJTM), 12(2), 132–148. https://doi.org/10.12695/ajtm.2019.12.2.5
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This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Copyright @2017. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium
