Design of Corporate Performance Management System : Case Study at PT X IN INDONESIA

Abstract

This paper focus on design of company performance management for corporate level of XCompany that produces food ingredient to supply instant noodle, snack and processed meatindustries. The framework of proposed performance measurement systems is combining of theBalanced Scorecard (BSC) and Malcolm Baldrige National Quality Award (MBNQA). Fourperspectives that are Financial, Customer, Internal Process, and Learning & Growth are based onthe BSC framework in which in every perspective several variables are developed using the BSC aswell as the MBNQA approaches. In the Financial Perspective there are three indicators focusesnamely Shareholder Satisfaction, Direct Profit Contribution and Asset Utilization. In the CustomerPerspective consist of Customer Satisfaction, Market Share and Based Customer. In the InternalBusiness Process perspective consist of four indicators namely New Product Development, SupplyChain Management, Productivity and Quality System. Learning & Growth perspective consists ofthree indicators namely Leadership Quality and Employer’s Competency, Organization Developmentand Employer’s Retention, and Information & Technology System.

Keywords: Performance Management, the Balanced Scorecard, Malcolm Baldrige National QualityAward