The Implementation of Balance Score Card for Performance Measurement in Small and Medium Enterprises: Evidence from Malaysian Health Care Services

Authors

  • Budi Suprapto Faculty of Economics, Universitas Atma Jaya Yogyakarta, Indonesia
  • Hasnida Abdul Wahab Faculty of Technology Management and Technopreneurship, Universiti Teknikal Malaysia Melaka, Malaysia
  • Alexander Jatmiko Wibowo Faculty of Economics, Universitas Atma Jaya Yogyakarta, Indonesia

Abstract

The needs for SMEs to measure their performance is to improve their service to customers, employees, societies and stakeholders. The purpose of the study was to investigate the implementation of Balance Score Card as the performance measurement system in SMEs. In this study, 1000 mailed questionnaires were sent to health care services in Malaysia. Out of this, only 105 responded and data collected were analyzed. Using factor analysis with varimax rotation technique, the study found four factors with eigenvalue value more than 1.0. Those factors that explained total variance of 69.346 percent, indicated the four components of BSC implemented by SMEs in Malaysian Health Care Services. Those components are as follows: learning and growth, mission and vision, customer and internal business perspective.

Key words: Balance Score Card, Performance Measurement, Small and Medium Enterprise

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Submitted

2012-01-12

Accepted

2012-01-12

Published

2009-12-20

How to Cite

Suprapto, B., Abdul Wahab, H., & Jatmiko Wibowo, A. (2009). The Implementation of Balance Score Card for Performance Measurement in Small and Medium Enterprises: Evidence from Malaysian Health Care Services. The Asian Journal of Technology Management (AJTM), 2(2). Retrieved from https://journal.sbm.itb.ac.id/index.php/ajtm/article/view/179

Issue

Vol. 2 No. 2 (2009)

Section

Articles

License

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License. Copyright @2017. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium